Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Submit a contact form or financing application on our website.
• Send us a message on WhatsApp, Facebook Messenger, or email.
• Call us at +1-407-434-1330.
• Visit our dealership in person and provide your information.

Information we may collect includes:

• Full name, email address, phone number, and ZIP code.
• Vehicle preferences and trade-in details.
• Financing-related information you choose to share (income range, credit preference, ITIN).
• Driver's license information when test driving a vehicle.
• Technical data: IP address, browser type, device information, pages visited, and timestamps.

2. How We Use Your Information

• To respond to your inquiries about vehicles, pricing, or financing.
• To process your financing application through partner lender networks (Dealertrack, RouteOne).
• To schedule test drives and dealership visits.
• To send relevant follow-up communications about your vehicle interest.
• To improve our website, advertising, and customer service.
• To comply with legal obligations (FTC Used Car Rule, Florida F.S. 501.976, Truth in Lending Act, Equal Credit Opportunity Act).

3. Sharing Your Information

We do not sell your personal information. We share information only with:

• Financing partners (Dealertrack, RouteOne, and direct lenders) — only when you submit a financing application and only the information needed to process it.
• Vehicle history providers (CARFAX, AutoCheck, NMVTIS) when you request a vehicle history report.
• Service providers that help us operate the website and process leads (Meta, Google Analytics, Microsoft Clarity, GTM, hosting). These providers process data on our behalf under their respective privacy policies.
• Law enforcement or regulators when required by law.

4. Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, tags) to understand how visitors use our website and to deliver relevant marketing. The third-party tools we use include:

• Meta Pixel — to measure ad campaign performance on Facebook and Instagram.
• Google Analytics 4 + Google Ads — to measure website traffic and ad conversions.
• Google Tag Manager — to manage and deploy the tracking tags above.
• Microsoft Clarity — to record anonymized session replays and heatmaps for usability improvement.

You can opt out of tracking by adjusting your browser settings, using browser-level privacy controls (Do Not Track), or installing extensions that block ad tracking.

5. Your Rights (Florida & Federal)

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal retention requirements for financial and motor vehicle transactions).
• Opt out of marketing communications at any time (reply STOP to texts, unsubscribe from emails).
• If you are a California resident, exercise CCPA rights including the right to know what personal information is collected and to request its deletion.

To exercise any of these rights, contact us at nextgearremarketing@gmail.com or call +1-407-434-1330.

6. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal information. Financing applications are transmitted over encrypted (HTTPS/TLS) connections directly to our lender partners. We do not store Social Security Numbers, ITINs, or bank account information on our own servers.

7. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations (typically 5 years for motor vehicle sale records under Florida law), resolve disputes, and enforce our agreements.

8. Children's Privacy

Our website is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were made. Material changes will be highlighted on our homepage or via direct communication when feasible.

10. Contact Us

For privacy questions or to exercise your rights, contact: